The Green Mattress Warranty

General Coverage

  • This warranty only covers a free or at our manufacture’s option to replace free of charge (other than transportation and upholstery cost) for our mattress sold within the first year due to defects on workmanship only.

  • From the 2nd year to the final year, service will be chargeable according to the repair required, inclusive of transportation cost.

  • Please note that all mattress will show body impressions as the upholstery settles. This is not a structural defect.

  • For all mattress, especially pocketed spring mattress, the foundation used should be flat and strong. Having inferior foundation will undermine the support for the whole mattress and damage the components inside. Handles (where fitted) should be used only to position the mattress and should not be used to support the full weight of the mattress.

  • For any services required, a transportation cost will be incurred to the customer (regardless of the effective warranty period).

 

This warranty is voided if:

  • The mattress is misused in any way (e.g folding, bending, standing or jumping on the mattress) which places excessive strain on the component parts and can damage the mattress and foundation.

  • The mattress is damaged due to inferior foundation (e.g. wooden strip type with wide gaps in between), soiled or burned. A Sleepyverse mattress is designed for full performance when used in conjunction with a matching The Green / Sleepyverse foundation. If the mattress is damaged through its use in conjunction with an alternative foundation, the warranty may be void.

This Guarantee does Not cover:

  • Mattress fabric (including stains, burns, pilling, or loose covers), Normal body indentations (less than 32 mm), Handles (where fitted), Border wires, which run along the perimeter of the mattress (innerspring) and foundation, bent due to moving or folding the sleep set, issues relating to comfort choice, ie the mattress is too firm or too soft. Comfort is a personal choice and while adjustments are possible these are not a manufacturing fault., issues relating to heat, bedding sold ‘As Is’ / 'Display Set' , damage due to abuse, Bed Height, Sheet fit, New bed smell/odour, Mattress damage due to an inappropriate foundation. Minor manufacturing anomalies that do not impact the performance of the bed (eg. mis-stitching on quilting). Damage due to incorrect storage. All Sleepverse mattresses should be stored flat or comfort layers may detach from the spring unit.​

Remarks

  • Customers are reminded to retain the original invoice for verification purposes. In the event where the original invoice is soiled, damaged or lost, the warranty will be voided unless an alternative proof of purchase is produced. Customers are recommended to make a photocopy of the original invoice or retain a digital copy of the invoice for future references.

  • We will not hold any responsibility to any repair done outside of our factory.

Tips to taking care of your mattress

A mattress protector should be used to avoid soiling.- Do rotate your mattress as and when needed.- Do not fold, bend, stand or jump on the mattress as it places unnecessary excessive strain on the component parts. (including young children which may cause injury).