Mattress Warranty | The Green Furnishing

Sleepyverse Mattress Warranty

General Coverage (for Premium 氷の眠り / Ice Silk Series)

- Sleepyverse 氷の眠り Mattress carries a 10 / 12-Year Limited Warranty from the date of delivery.

- This warranty covers manufacturing defects in workmanship and materials under normal residential use, subject to the terms, conditions and exclusions stated below.

Your First 2 Years

For the first 2 years from the date of delivery, Sleepyverse, at its option, will repair or replace the mattress where a manufacturing defect covered under this warranty is identified.

There will be no charge for the repair or replacement of the mattress, excluding transportation and applicable upholstery-related costs.

Years 3 to 10/12

From the 3rd year to the 10th year from the date of delivery, any repair or replacement approved under this warranty will be chargeable.

The charge will be calculated as:

Number of years owned × 1/8 of the prevailing list price of the mattress

plus applicable transportation charges.

If identical materials or models are unavailable at the time of repair or replacement, Sleepyverse reserves the right to substitute comparable materials or models. The replacement may not exactly match the original mattress.

Warranty Eligibility

This warranty is extended only to the original purchaser and applies to the original delivery address recorded at the time of purchase.

The warranty is valid only for mattresses purchased from The Green Furnishing Pte Ltd or its authorised retailers/sales channels.

Only one delivery address will be recognised under the warranty.

Change of Address

If the original purchaser changes address and wishes to continue receiving warranty coverage, the customer must notify the authorised retailer of the new address.

Failure to notify of a change of address will affect the validity of the warranty.

This warranty does not apply to products shipped or relocated outside Singapore.

What Is Excluded Under This Warranty?

This warranty does not apply to or cover the following:

1. Normal Body Impressions

Normal body impressions of 38 mm or less.

Body impressions are a normal phenomenon of mattress upholstery and comfort materials settling through regular use. Such impressions indicate that the comfort layers are conforming to the user's body and are not considered a manufacturing defect.

2. Firmness or Comfort Preference

The warranty does not cover dissatisfaction with the firmness, softness or overall comfort of the mattress.

Comfort is a personal preference and a mattress being perceived as too firm or too soft does not constitute a manufacturing defect.

3. Heat, Back Aches, Rashes or Similar Personal Comfort Issues

The warranty does not cover dissatisfaction or physical discomfort associated with the mattress, including but not limited to:

Heat or sleeping temperature
Back aches
Rashes
Personal comfort preferences
Changes in sleeping preference

Such matters do not, by themselves, constitute a manufacturing defect.

4. Soiling, Burns, Abuse or Improper Care

The warranty does not cover mattresses that are:

Stained
Soiled
Burned
Infested
Subjected to obvious abuse
Improperly cared for
Improperly stored

Customers must follow the applicable mattress care instructions.

5. Improper Foundation or Bed Frame

The warranty does not cover damage caused by inadequate or unsuitable support.

This includes, but is not limited to:

Weak foundations
Mismatched-size foundations
Improper bed frames
Bed frames with inadequate centre support
Nest-type bed frames
Wooden rail-type bed frames
Wooden strip foundations with excessive gaps between strips
Any foundation that does not adequately support the mattress

The mattress must be used on a flat, stable and structurally sound foundation.

6. Mattress Size Tolerance

Minor variations in mattress dimensions within ±2 cm are considered within manufacturing tolerance and are not considered a defect.

7. Mattress Height and Weight

Variations or differences relating to mattress height or weight are not covered under this warranty unless specifically determined by The Green Furnishing to constitute a manufacturing defect.

8. Mattress Cover and Upholstery

The following are excluded:

Mattress fabric or cover
Stains
Burns
Pilling
Loose covers
Minor mis-stitching
Other minor upholstery anomalies that do not affect the structural performance of the mattres

9. Border and Grid Wires

Bent or damaged border wires, grid wires or similar components caused by moving, folding, bending, mishandling or improper use are not covered.

10. Bending, Standing or Jumping

The warranty does not cover damage caused by:

Folding the mattress
Bending the mattress
Standing on the mattress
Jumping on the mattress
Applying excessive or concentrated weight to the mattress

11. Mattress Handles

Where mattress handles are provided, they are intended solely for positioning the mattress.

Handles must not be used to support, lift or carry the full weight of the mattress.

Damage to handles or the mattress resulting from improper use of the handles is not covered.

12. Vermin, Dust Mites and Bed Bugs

The warranty does not cover:

Dust mites
Bed bugs
Vermin
Infestation of any kind

This exclusion applies even where the mattress may otherwise have a manufacturing defect.

13. Incorrect Storage

The warranty does not cover damage resulting from incorrect storage.

The mattress should be stored flat. Improper storage may cause the comfort layers to shift or detach from the spring unit.

14. Products Shipped Outside Singapore

The warranty is valid only for products used in Singapore.

Products shipped, transported or relocated outside Singapore are not covered by this warranty.

15. Unauthorised Sales Channels

This warranty applies only to products purchased from The Green Furnishing Pte Ltd or its authorised retailers/sales channels.

Products obtained through unauthorised sources are not covered.

16. Commercial Use

The warranty applies to normal residential use only.

Products used for commercial purposes, including but not limited to hotels, hostels, serviced apartments, dormitories, rental properties or other commercial accommodation, are not covered unless expressly agreed otherwise in writing.

17. "As Is" and Display/Floor Models

The warranty does not cover merchandise sold as:

"As Is"
"Display Set"
"Floor Model"

unless otherwise expressly stated in writing at the time of purchase.

18. Transportation, Inspection and Removal Costs

Transportation, inspection, removal, dismantling, reinstallation and other related service costs are not covered by this warranty.

The customer is responsible for applicable transportation charges for warranty-related services, regardless of the warranty year.

19. Third-Party Repairs or Modifications

Sleepyverse will not be responsible for any repair, modification or alteration carried out by an unauthorised third party.

Any unauthorised repair, modification or alteration may void the warranty.

Foundation Requirements

For optimal performance, particularly with pocketed spring mattresses, the mattress must be used with a flat, stable and robust foundation that provides adequate support.

An unsuitable foundation may compromise the mattress's support system and may cause damage to internal components.

Sleepyverse recommends using the mattress with an appropriate matching foundation.

Where an alternative foundation is used, Sleepyverse reserves the right to determine whether the foundation contributed to the reported defect.

Where the damage is attributable to an unsuitable foundation, the warranty may be void.

Proof of Purchase

Customers must retain the original invoice or valid proof of purchase for warranty verification.

If the original invoice is lost, damaged or unavailable, Sleepyverse may request alternative proof of purchase before processing a warranty claim.

Customers are recommended to retain a photocopy or digital copy of the original invoice for future reference.

Repair or Replacement

Where a warranty claim is approved, Sleepyverse will determine whether repair or replacement is the appropriate remedy.

If identical materials or models are unavailable, Sleepyverse reserves the right to provide comparable materials or a comparable model.

Sleepyverse does not guarantee that replacement materials or models will exactly match the original mattress.

Refunds

Where a defect covered under this warranty is identified and a refund is approved, the refund amount will be calculated on a pro-rated basis according to the applicable warranty period and period of ownership prior to collection of the product.

The maximum refund amount will be determined by Sleepyverse based on the applicable warranty calculation at the time of the approved claim.

A refund is not automatically available simply because a warranty defect has been identified. Sleepyverse will determine the appropriate remedy in accordance with this warranty.

Warranty Void Conditions

This warranty may be void where the mattress has been:

Removal of warranty Label

Misused or abused
Folded or bent improperly
Stood on or jumped on
Damaged through improper handling
Damaged through use on an unsuitable foundation
Burned, excessively soiled or infested
Incorrectly stored
Modified or repaired by an unauthorised party
Relocated without notifying The Green Furnishing where notification is required
Used outside Singapore
Used for commercial purposes where not expressly authorised

Warranty Assessment

All warranty claims are subject to inspection and assessment by Sleepyverse / The Green Furnishing.

Sleepyverse / The Green Furnishing will determine whether a reported issue constitutes a manufacturing defect covered under this warranty based on the condition of the mattress, its usage, foundation, storage, handling and other relevant circumstances.

This warranty covers manufacturing defects only and does not cover normal wear and tear, normal body impressions within the stated tolerance, comfort preferences or damage resulting from misuse, improper care or unsuitable supporting structures.

Important

This warranty should be read together with the mattress care instructions supplied with the product.

The original purchaser should retain the original invoice and any applicable warranty documentation for the entire warranty period.

General Coverage (for Sleepyverse Star Series and Sleepyverse Cloud Collection)

This warranty only covers a free or at our manufacture’s option to replace free of charge (other than transportation and upholstery cost) for our mattress sold within the first year due to defects on workmanship only.
From the 2nd year to the final year, service will be chargeable according to the repair required, inclusive of transportation cost.
Please note that all mattress will show body impressions as the upholstery settles. This is not a structural defect.
For optimal performance, particularly with pocketed spring mattresses, it is imperative to utilize a flat and robust foundation. Substandard foundations may compromise the mattress's support system, potentially leading to damage to internal components. Handles, where provided, are intended solely for positioning the mattress and should not bear the full weight of the product.
In instances where a defect covered by the warranty is identified, and a refund is requested, it is essential to clarify that the maximum refund amount will be calculated on a pro-rated basis from the date of delivery till the end of warranty.
Furthermore, should a one-to-one exchange be requested after the first year from the date of delivery, the customer will be obligated to pay a prorated amount based on the period of usage relative to the entire warranty period.
For any services required, a transportation cost will be incurred to the customer (regardless of the effective warranty period).

This warranty is voided if:

The mattress is misused in any way (e.g folding, bending, standing or jumping on the mattress) which places excessive strain on the component parts and can damage the mattress and foundation.
The mattress is damaged due to inferior foundation (e.g. wooden strip type with wide gaps in between), soiled or burned. A Sleepyverse mattress is designed for full performance when used in conjunction with a matching The Green / Sleepyverse foundation. If the mattress is damaged through its use in conjunction with an alternative foundation, the warranty may be void.

This Guarantee does Not cover:

Mattress fabric (including stains, burns, pilling, or loose covers), Normal body indentations (less than 32 mm), Handles (where fitted), Border wires, which run along the perimeter of the mattress (innerspring) and foundation, bent due to moving or folding the sleep set, issues relating to comfort choice, ie the mattress is too firm or too soft. Comfort is a personal choice and while adjustments are possible these are not a manufacturing fault., issues relating to heat, bedding sold ‘As Is’ / 'Display Set' , damage due to abuse, Bed Height, Sheet fit, New bed smell/odour, Mattress damage due to an inappropriate foundation. Minor manufacturing anomalies that do not impact the performance of the bed (eg. mis-stitching on quilting). Damage due to incorrect storage. All Sleepverse mattresses should be stored flat or comfort layers may detach from the spring unit.

Remarks

Customers are reminded to retain the original invoice for verification purposes. In the event where the original invoice is soiled, damaged or lost, the warranty will be voided unless an alternative proof of purchase is produced. Customers are recommended to make a photocopy of the original invoice or retain a digital copy of the invoice for future references.
We will not hold any responsibility to any repair done outside of our factory.

Tips to taking care of your mattress

Proper care and maintenance of your mattress are essential to ensure its longevity and performance. Here are some guidelines to help you keep your mattress in optimal condition:

Use a Mattress Protector: It is highly recommended to use a mattress protector to prevent soiling and staining. A mattress protector acts as a barrier against spills, stains, dust mites, and allergens, thereby extending the life of your mattress and maintaining a hygienic sleeping environment.
Rotate Your Mattress: To promote even wear and minimize the development of body impressions, rotate your mattress regularly. This involves flipping it over from top to bottom and rotating it 180 degrees. Frequency of rotation may vary depending on the mattress type and usage, but a general recommendation is to rotate it every three to six months.
Avoid Excessive Strain: Refrain from folding, bending, standing, or jumping on the mattress, as these activities can exert unnecessary and excessive strain on its component parts. Such actions may lead to premature wear and tear, compromising the mattress's structural integrity and comfort. Additionally, these behaviors pose a safety risk, particularly for young children, who may inadvertently injure themselves while engaging in rough play on the mattress.
Maintain Proper Support: Ensure that your mattress is adequately supported by a sturdy and flat foundation or bed frame. A sagging or uneven foundation can negatively impact the mattress's performance and may void the warranty. Be mindful of weight distribution and avoid placing heavy objects or applying concentrated pressure on specific areas of the mattress.
Keep It Clean: Regularly vacuuming your mattress can help remove dust, dirt, and debris that accumulate over time. In the case of spills or accidents, promptly blot the affected area with a clean, dry cloth to absorb excess moisture and prevent staining. Avoid using harsh cleaning agents or chemicals, as they may damage the fabric and materials of the mattress.
Maintain Proper Ventilation: Allow your mattress to breathe by periodically removing bedding and allowing air circulation in the room. This helps prevent moisture buildup, mold, and mildew growth, which can compromise the mattress's hygiene and longevity.
Check for Signs of Wear: Periodically inspect your mattress for signs of wear, such as sagging, lumps, or protruding springs. Address any issues promptly to prevent further damage and ensure continued comfort and support.